en
Join us

Refund Policy

Refund and Return Policy for Davasatu

Effective Date: March 7, 2026

At Davasatu, we are dedicated to ensuring you receive high-quality pharmaceutical products. Due to the sensitive nature of medicines and health regulations, our return policy is governed by strict safety standards.

1. Non-Returnable Items

In compliance with the Drugs and Cosmetics Act, 1940, and to ensure the safety and integrity of medications:

  • Medicines and healthcare products cannot be returned once they have been delivered, as we cannot guarantee their storage conditions once they leave our facility.

  • Items with broken safety seals or tampered packaging are not eligible for return.

2. Eligibility for Returns or Replacements

We will only accept returns or offer replacements under the following specific circumstances:

  • Wrong Product Delivered: You received an item different from what you ordered.

  • Damaged or Tampered Packaging: The product was physically damaged or the seal was broken at the time of delivery.

  • Expired Products: The medication delivered has already passed its expiration date.

  • Missing Items: Part of your order was not included in the delivery package.

3. How to Request a Return

If your order meets the eligibility criteria above, please follow these steps within 24 to 48 hours of delivery:

  1. Contact Us: Email support@davasatu.com or call us at +91 8696566702.

  2. Provide Proof: Include your Order ID and clear photos of the damaged/incorrect product, the invoice, and the outer packaging.

  3. Verification: Our team will review your request. Once approved, we will arrange for a reverse pickup or ask you to discard the item safely.

4. Refund Process

Once a refund is approved:

  • Original Payment Method: The amount will be credited back to your original payment source (Bank Account, Credit/Debit Card, or UPI) within 7 to 10 working days.

  • Davasatu Wallet: You may also choose to receive a refund as store credit for faster processing.

  • Shipping Charges: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

5. Order Cancellations

  • Before Dispatch: You can cancel your order at any time before it has been handed over to our delivery partner for a full refund.

  • After Dispatch: Once an order is "In Transit," it cannot be cancelled or refunded.

6. Contact Information

For any questions regarding your refund, please reach out to us: Address: 38, Dr Rajendra Prasad Nagar, Ajmer Road Bypass, Gajsingh Pura, Jaipur, Rajasthan. Email: support@davasatu.com